This place deserves more than just 1/3 of a post. Although it was not always smooth sailing with them, everything fell into place on the actual day. Lots of credit goes to Dennis, our banquet manager for the actual day. Jack who is supposed to be the in charge did not give us a good impression. He was hardly ever around to discuss anything with us and even though we scheduled an appointment with him, he didn’t turn up and we ended up talking to the head waitress. The head waitress was great! She was really accommodating and answered all our queries.
Printing of Wedding Invites
It was a struggle because the first sample they showed us was just ugly. The phrasing was abrupt, the restaurants’ contact number was there (???), the placement and font size of the details were just weird. Adding a space or a line was close to impossible. So after a lot of emailing back and forth we finally got it settled. This was one of the most frustrating part of the process. But hey, its free, what can we expect?
Food Tasting
There are a total of 9 dishes on their menu (forgot to take pictures of the noodles). It might be due to the fact that I was hungry, but I thought the actual day dishes (those that I managed to taste) were better than the food tasting ones. Their menu is on their website and you can swap their dishes from the original menu, if the dish is more expensive you would have to top up and you get a discount if it is cheaper. My favourite dish is the scallops and broccoli. Thinking of it makes my mouth water!
Ang Bao Box
The angbao box gurantees that your angbao’s won’t drop out because the only way to get to them after they have been inserted is by tearing the box apart. We asked for two of this, although initially they only wanted to give us one.
Makeup Room
It is right at the back of the banquet hall and leads to the door where you start your march in. Not super big but gets the job done. There’s a fridge inside and there are lots of mirrors!
Actual Day
The banquet manager that day was Dennis. Dennis used to be the IC at Farrer Park outlet but he was pulled to other outlets to help. Luckily he was there on our banquet night. He is very experienced, accommodating, reassuring and generous. He really went out of his way to make sure everything goes smoothly and according to plan. Qian Xi Lou was also nice enough to cook fried rice (FOC) for our family and friends who were there earlier for the ROM and preparation. According to our guests, they love the food! Although there were some dishes that were not properly cooked, these dishes were replaced immediately by the kitchen without hesitation. The only problem was the lack of parking space.
Overall, we had a lovely time there. We think it is a really affordable place with good food, good sound system and a pretty nice ballroom. I am very happy with their service and I would suggest that other BTBs choose the Main ballroom (Level 1) instead of the Diamond ballroom (higher level) as the lift there is slower and smaller than a terrapin. Plus you need to pay more for the Diamond Ballroom.