After settling into our new home for about half a year, we decided that we needed some extra items to make our life at home more comfortable, so we made another purchase in January and managed to get it before Chinese New Year!
The entire shipment was only 1.05 cbm, we actually had a hard time trying to get to the minimum of 1 cbm as the set of chairs we wanted to purchase was out of stock, so we made a last minute purchase of a stainless steel table.
Through this experience I understood the workings of Amcon a little bit better. I was actually contemplating trying out other companies because they are cheaper; without the $35 documentation fee and they charge lesser per cbm, some even offered checking services for fragile items. However I still went ahead with Amcon because of the problems I see that the rest of the shoppers were facing with other companies.
[Updated on 17th April 2015] I have to retract my praises for Amcon because of the terrible way they are handling the custom inspections. Amcon has one of the higher charges amongst many frieght companies and more and more have been popping up left and right. I used to believe that they are one of the better ones, but my most recent experience has changed my impression of them.
If you read further, you will realize that I have had one item that was not shipped due to my missing nickname, I also had a replacement item sent by one of the sellers. I was supposed to receive all my items before Chinese New Year, it is now 3 months later and only now was I able to get my two items. In between, I had to constantly call May and Amcon to question them where my items were. I can tell you that they really didn’t care if I was ever going to receive my items.
I posted twice on my Tao bao Shopping facebook group, once to praise them then another to retract my statement so that I didn’t mislead anyone. They are not DHL or Fedex but you expect a certain level of service due to their prices. My first encounter with them was superb (responsive, proactive, meticulous), my second time with them was not that great (still responsive but not proactive anymore) and the third time will probably be my last.
So I shall share some advantages of Amcon over other companies:
- Local customer service (May is based in Singapore so any questions or queries can be directed to her pretty easily, Amcon express hotline also available for even more direct queries)
- Items are shipped out from China as soon as all items have arrived (No need to wait for specific shipping dates)
- Shipping takes an average of 8-10 days
- Dedicated delivery truck (No worries over lousy shipping couriers in Singapore)
This time round I had one item being left behind in the China warehouse, seems like the seller didn’t write down my nickname on the outside packaging and they just didn’t bother double checking with the order form I gave; although I am partly to blame because I didn’t double check my items correctly as two of the orders have very similar tracking numbers so I thought they were all accounted for.
This time round, all items were very well packaged by the individual sellers, I believe it was due to me constantly communicating with them. As always, this is the list of items we purchased:
Bay window cushion good quality cushion, affordable pricing, very good customer service! I like that they have a wide variety of materials and colour for the cushion cover. Most of the other sellers only have overtly colourful choices and I didn’t take to that.
Stainless steel table one of our last minute purchases, extremely useful in the kitchen. Packaging is superb with wooden crates but the table was not without physical flaws although it did not affect us much.
Electric scooter working well so far! The battery is not made of lithium so it is bulkier, lots of useful free gift. We are looking to sell the electric scooter at $300 with the seat, leave a comment if you are interested! scooter has been sold!
Bamboo shelves good quality, good for all our potted plants.
Ladder much more stable than the usual aluminium kind, a little dusty when it arrived.
Flip clock much much better than the one I bought from the previous seller! Better packaging and the number plates were not damaged.
Lego plate not the real one from lego, but identical in colour and quality but at half the price!
Ottomans customized to the measurements we wanted, although they sent the wrong legs for one of the ottoman but they were very quick to apologize and send us the correct set of legs. They have storage space too!