Hello everyone,
This is a reminder to all starhub members to ALWAYS check your starhub bill.
This happened to be as I recently recontracted my mobile plan.
As you know, Starhub’s billing cycle is from 14th to 13th of each month, and you pay for your next month’s bill in your previous bill.
For example, in my case, I paid $36.30 for my 14th July to 13th Aug bill in the July statement for my Smartsurf 100.
I recontracted to another higher tier plan (Smartsurf value) in 29th July.
So this is what Starhub did.
Return me excess subscription charges from 29th July to 13th Aug (ard half of what I paid in July).
Charge me subscription fee of my new plan from 29th July to 13th Aug.
Charge me subscription fee of next month plan from 14th Aug to 13 Sep.
But that was not all.
They also billed me for the SMS, phone call, DATA usage that I used from 14th July to 29th July.
It came up to around 30 dollars.
But hold it, didn’t I pay for this usage during July statement? I was only reimbursed half of the subscription fee, not the full amount, so why am I being charged for using well within my limits of my subscription?
I called Starhub 1637 since 8.20am today. I only managed to get and answer at 1030am. And I had to argue and reason so that my point could be understood: STARHUB CSO DIDN’T EVEN NOTICE ANYTHING WRONG WHEN THEY LOOKED AT THE BILL.
So to all starhub users, check through your bill thoroughly. Especially when the amount looks weird.
They wanted to charge me $98, when I am only supposed to pay 68 dollars. It is not a big amount. But it just shows how much you can trust them.
absolute honesty 